Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms and Conditions
Welcome to https://www.kelikunj.com/ (“Keli Kunj Vrindavan,” “we,” “us,” or “our“). These Terms and Conditions (“Terms“) govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
1. Definitions
- “Customer,” “You,” or “Your”: Refers to the individual or entity accessing or using the website and purchasing products.
- “Products”: All goods and items available for purchase on https://www.kelikunj.com/.
- “Services”: Any services provided by Keli Kunj Vrindavan through the website.
- “Content”: All text, images, graphics, logos, buttons, software, and other materials available on the website.
2. Acceptance of Terms
By accessing and using https://www.kelikunj.com/, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Privacy Policy.
3. Changes to Terms
Keli Kunj Vrindavan reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after such changes constitutes your acceptance of the new Terms.
4. Products and Services
- Availability: We strive to ensure that all Products listed on our website are available and accurately described. However, we reserve the right to modify or discontinue any Product without prior notice.
- Descriptions: We make every effort to display the colors, features, specifications, and details of the Products as accurately as possible. However, we cannot guarantee that the descriptions are error-free.
5. Ordering and Payment
5.1 Ordering
- Process: To place an order, select the desired Product, specify the quantity, and proceed to checkout.
- Confirmation: Upon successful placement of an order, you will receive an order confirmation email containing details of your purchase.
5.2 Payment Methods
We accept various payment methods, including but not limited to:
- PayPal
- PayU
- Razorpay
- Phonepe
- Credit/Debit Cards
- Net Banking
- UPI Payments
All payments are processed securely through our trusted payment gateways. By providing your payment information, you authorize us to charge the total amount of your order to the selected payment method.
6. Shipping and Delivery
6.1 Shipping Locations
We offer worldwide shipping. However, certain Products may not be available for delivery to specific countries due to regulatory restrictions.
6.2 Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of the order. These costs will be displayed at checkout before you complete your purchase.
6.3 Delivery Time
- Domestic Shipping (Within India): Typically delivered within 5-7 business days.
- International Shipping: Delivery times vary by country, usually within 10-15 business days.
Please note that delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.
6.4 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status by logging into your account on our website or visiting the carrier’s website.
7. Returns and Refunds
7.1 Eligibility for Returns
You may return a Product within 10 days of receipt if it is:
- Damaged or defective
- Incorrectly shipped
- Not as described on the website
7.2 Return Process
- Contact Us: Reach out to our Customer Service at kelikunj.com@gmail.com or Info@kelikunj.com to initiate a return.
- Approval: We will review your request and, if approved, provide instructions on how to return the Product.
- Shipping: Return the Product in its original packaging to the address provided. Return shipping costs may apply unless the return is due to our error.
- Refunds: Once we receive and inspect the returned Product, we will process your refund to the original payment method within 7-10 business days.
7.3 Non-Returnable Items
Certain Products are non-returnable, including:
- Customized or personalized items
- Perishable goods
- Digital products
8. Payment Security
We implement a variety of security measures to maintain the safety of your personal information during transactions. All payment information is processed through secure payment gateways and is not stored on our servers.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Intellectual Property
All Content on https://www.kelikunj.com/ is the property of Keli Kunj Vrindavan or its Content Suppliers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any Content is strictly prohibited.
11. User Responsibilities
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Maintain the confidentiality of your account and payment information.
- Use the website in compliance with all applicable laws and regulations.
12. Limitation of Liability
Keli Kunj Vrindavan shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or the Products purchased from us. This includes, but is not limited to, loss of profits, data, or other intangible losses.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Vrindavan, Mathura, Uttar Pradesh, India.
14. Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to resolve the issue amicably. If a resolution cannot be reached, the dispute will be handled through the appropriate legal channels in accordance with the governing law.
15. Termination
Keli Kunj Vrindavan reserves the right to terminate or suspend your access to the website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the website, us, or third parties.
16. Contact Information
If you have any questions or concerns regarding these Terms, please contact us:
Disclaimer: Please note that the price of the book sold on our website is given according to its size, packing and delivery location. If the price seems right to you then please purchase it. If the price seems higher to you can try somewhere else. While we strive to provide accurate and up-to-date information, these Terms and Conditions are subject to change without notice. If you have accepted the terms and conditions while purchasing the goods, it means that you agree with us.
