Shipping Information
Domestic orders par delivery charges order value aur location ke hisaab se lagte hain. ₹000 se ₹499 se above ke orders par free shipping milti hai. International orders ke liye charges destination country ke hisaab se checkout par calculate hote hain.
Domestic orders normally [3–7 business days] mein deliver ho jaate hain, location ke hisaab se. International orders [10–20 business days] le sakte hain, customs clearance ke time ke saath.
Order dispatch hone ke baad aapko email/SMS/WhatsApp par ek tracking link milega. Us link se aap apne parcel ki live location aur delivery status track kar sakte hain. Aap apne account ke “My Orders” section mein bhi tracking dekh sakte hain.
International orders par destination country ke customs/import duty lagne ki sambhavna hai, jo local government ke niyamon ke anusaar hota hai. Yeh charges order price mein shaamil nahi hain aur delivery ke time customer ko dena padta hai. Hum apni taraf se estimate nahi de sakte kyunki yeh har desh mein alag hota hai.
Ji haan, hum USA, Australia, Canada aur select countries mein ship karte hain. Checkout par apna country daalkar aap dekh sakte hain ki shipping available hai ya nahi.
Returns & Refunds
Order milne ke 7 din ke andar aap return request raise kar sakte hain — “My Orders” mein jaakar ya humein support email / WhatsApp number par sampark karke. Product unused, original packaging mein hona chahiye. Hum pickup arrange karenge ya aapko return address bhejenge.
International orders ke liye returns [available hain / seedhe available nahi hain, sirf damaged/wrong item ke case mein] — return shipping cost customer ko bear karna padega, jab tak product defective ya galat na ho. Kripya order ke [X din] ke andar hume contact karein.
Agar aapka refund amount galat lag raha hai, to kripya apna Order ID ke saath humein [support email] par likhein. Hamari team [2–3 business days] mein aapke case ko verify karke correction karegi.
International orders par destination country ke customs/import duty lagne ki sambhavna hai, jo local government ke niyamon ke anusaar hota hai. Yeh charges order price mein shaamil nahi hain aur delivery ke time customer ko dena padta hai. Hum apni taraf se estimate nahi de sakte kyunki yeh har desh mein alag hota hai.
Agar return hamari galti (galat/damaged item) ki wajah se hai, to delivery charges bhi refund kiye jaayenge. Agar return customer ki personal choice se hai (size, pasand nahi aaya, etc.), to sirf product amount refund hoga, delivery charges non-refundable rahenge.